Change or Cancel Appointments

Need to modify or cancel your museum tour booking?

We understand that plans can change. You can cancel your booking yourself in seconds using the self-service form below. For date changes or other modifications, please contact us.

Cancel Your Booking YourselfFaster & easier — no need to wait for a reply

Enter the email address you used when booking. We'll send you a secure link to view and cancel your bookings instantly.

Need to Change the Date or Other Details?

Self-cancellation is the fastest way to cancel. For reschedules, participant changes, or special requests, please contact us.

  1. Visit our contact form using the button below
  2. Include your booking reference number (starts with BK-)
  3. Specify what changes you need (reschedule, modify details)
  4. We will respond as fast as possible to confirm your request
What You Can Change
  • Appointment date and time
  • Number of participants
  • Contact information
  • Cancel the entire booking
Important Information
  • Please contact us at least 24 hours before your appointment
  • Include your full name and email used for booking
  • Cancellation policies may apply depending on timing
  • Changes are subject to availability